Chapter One Business Letters Section One The Structure and Layout of a Business Letter Section Two Superscription Section Three Dissimilarities in Letter Writing Supplement Exercises 1 Chapter Two Establishing Business Relations Speelmen Letters Supplement Exercises 2 Chapter Three Enquiries Speelmen Letters Supplement Exercises 3 Chapter Four Offers Speclmen Letters Supplement Exercises 4 Chapter Five Counter-Offers Speclmen Letters Supplement Exercises 5 Chapter Six Conclusion of Business Specimen Letters ( I )Sales Contract ( II )Sales Confirmation ( III )Purchase Confirmation ( IV ) Contract for Purchase Supplement Exercises 6 Chapter Seven Terms of Payment Specimen Letters Supplement Exercises 7 Chapter Eight Establishment of L/C and Amendment Specimen Letters Supplement Exercises 8 Chapter Nine Packing, Shipping Marks and Shipment Specimen Letters Supplement Exercises 9 Chapter Ten Insurance Specimen Letters Supplement Exercises 10 Chapter Eleven Agency Specimen Letters Supplement Exercises 11 Chapter Twelve Complaints and Claims Specimen Letters Supplement Exercises 12 Chapter Thirteen Invitation for Bids and Bid Section One Invitation for Bids Section Two Bid Supplement Exercises 13 Chapter Fourteen Other Situational Letter Writing Section One Announcement Section Two Apology Section Three Appreciation Section Four Collection Section Five Congratulations Section Six Complaints Section Seven Consolation Section Eight Decline Section Nine Human Resources Section Ten Invitation Section Eleven Promotion Section Twleve Request Section Thirteen Response to Friends' Request Section Fourteen Study Abroad Section Fifteen Travel Arrangements Section Sixteen Wedding Section Seventeen Welcome Supplement Exercises 14 Appendix Part One Key to the Exercises Part Two Text Translation Part Three International Economic Organizations Part Four Glossary