具體描述
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
用戶評價
##最後putting it all together中的情景再現很有意思，很好的溝通參考書。
評分##最後putting it all together中的情景再現很有意思，很好的溝通參考書。
評分##what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
評分##繼“親密關係”後又一本看的時候醍醐灌頂用的時候原來什麼樣就什麼樣的書...這種技巧，還是跟在一個人情練達的師父身邊耳融目染地學最有效啊
評分##Amazing road map through difficult conversations. Insightful & Practical （以此紀念為麵試而讀的與麵試最無關係的書）
評分##去年從communication coach那裏學來的東西，感覺在書中重溫瞭一邊，而且寫得也很practical。說實在的confrontation實在是太難，真的要好好做準備。當然很多情況下自己以為彆人瞭解自己的情緒而想當然的以為彆人能做齣相應的reaction，其實那些消極情緒也都是自己加在自己身上，讓自己受纍。最好的還是進行交流，讓雙方都瞭解自己為何這麼做的，從而達成和解然後找到共同的方法麵對問題然後解決問題。
評分##Share emotion, no ‘what happened’ but start with contribution, Third story
評分##繼“親密關係”後又一本看的時候醍醐灌頂用的時候原來什麼樣就什麼樣的書...這種技巧，還是跟在一個人情練達的師父身邊耳融目染地學最有效啊
評分##what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
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