編輯推薦
"Roberto Verganti's fascinating analysis will stimulate all thoughtful business readers, students, and practitioners alike. This passionate and keenly observed book offers a valuable and provocative new view, and will be a fundamental reference for all those interested in design and determined to pursue innovation as a driving factor in their profession. "
-- Luca di Montezemolo, Chairman Ferrari S.p.A. and Fiat S.p.A.
"Every manager interested in innovation should read this book. The perspectives it provides will make a crucial difference to managers in the twenty-first century."
-- Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School; coauthor of The Keystone Advantage
"Verganti shares powerful insights into both the process and value of design-driven innovation, to the benefit of business leaders and, ultimately, the customers we serve. "
-- Brian C. Walker, President and CEO, Herman Miller Inc.
"Can design save the world? No, but it can definitely help make it better, especially if integrated within the systems that already have direct impact on the economy and on policy making. Roberto Verganti belongs to a small group of enthusiastic experts and interpreters that have set out to explain the culture of design to the powerful but unaware, so that they can appreciate its full potential."
-- Paola Antonelli, Senior Curator, Architecture and Design, The Museum of Modern Art."
內容簡介
Until now, the literature on innovation has focused either on radical innovation pushed by technology or incremental innovation pulled by the market. In Design-Driven Innovation: How to Compete by Radically Innovating the Meaning of Products, Roberto Verganti introduces a third strategy, a radical shift in perspective that introduces a bold new way of competing. Design-driven innovations do not come from the market; they create new markets. They don't push new technologies; they push new meanings.
It's about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo's Wii or Apple's iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight.
But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls "interpreters" - the experts who deeply understand and shape the markets they work in.
Design-Driven Innovation offers a provocative new view of innovation thinking and practice.
作者簡介
Roberto Verganti is Professor of Management of Innovation at Politecnico di Milano. He is the founder of PROject Science, a consulting institute which advises global corporations on the management of strategic innovation, and is the author of many articles in scientific journals, as well as the article "Innovating Through Design," published in the Harvard Business Review (December 2006).
精彩書評
"One of the Design Primers for Businesspeople. Eschewing the received wisdom that the customer is always right, Politecnico di Milano professor Verganti focuses on game-changing designs that up-end expectations and create entirely new markets... Verganti also includes a useful section on how executives can attempt to instigate their own programs of radical innovation. One of the Best Innovation and Design Books of 2009. "
--BusinessWeek, December 16, 2009
"How should a company devise new meanings and create the designs to embody them? Mr. Verganti suggests that companies form relationships with "interpreters"—individuals and organizations looking at settings similar to the one in which the company's products would be used. For Mr. Verganti, it might be said, if life imitates art, corporate life should imitate the making of art. "
--The Wall Street Journal, October 9, 2009
"If you follow Mr. Verganti's advice, it may take a while, but your competition will be left wondering how it was you managed to redefine (and capture) their business".
--San Francisco Book Review, September 2009
"Verganti … tells how design innovators add "unsolicited meaning" that consumers don't even know they're craving – and they create products people can't live without. "
--BiZed, November-December 2009
"One of the best books of the year is undoubtedly "Design-Driven Innovation". In it Verganti attacks one of the central mysteries of innovation–how can a company successfully create a product that is a radical break from the past, and which shows the way to a new future? "
--John Caddell on The Customer Collective, August 12th 2009
"Consumption-driven wealth and status are being replaced by identity, belonging, and a strong desire to contribute and do something "meaningful" rather than just acquire things. Roberto Verganti, in his new book, Design-Driven Innovation, argues that there is a "Third Way of Innovation," driven by meaning, or to be more precise, by those cultural "interpreters" who have the ability to "make sense of things" and give existing things new meaning — and thus create new markets. "
--Design Mind, September 2009
前言/序言
戰略重塑:顛覆性商業模式與組織變革的實踐指南 導言:在不確定性中尋找增長的航標 當今商業環境的特點是瞬息萬變與高度不確定性。技術的飛速迭代、消費者期望的不斷演化,以及全球化帶來的復雜挑戰,使得傳統的競爭範式正在迅速瓦解。企業不再僅僅是效率的優化者,更需要成為意義的創造者和規則的製定者。本書並非聚焦於漸進式的改進或成本的削減,而是深入探討如何通過根本性的戰略重塑和組織結構的徹底革新,實現突破性的增長和持久的競爭優勢。 本書的基調是行動導嚮的、批判性的,旨在挑戰那些停留在理論層麵或僅適用於特定細分市場的管理框架。我們相信,真正的商業勝利源於對“我們是誰”以及“我們為客戶提供何種核心價值”的深刻重構。 --- 第一部分:洞察的深度——超越市場需求 在充斥著大數據分析和即時反饋機製的時代,僅僅響應市場需求已不足以確保領先地位。本部分將帶領讀者深入挖掘市場潛能的深層結構,理解驅動消費者行為和行業演進的隱性驅動力。 第一章:失效的信號與盲點分析 許多組織過於依賴曆史數據和成熟指標,導緻對新興威脅和機遇的“集體失明”。本章將剖析企業內部常見的認知陷阱(Cognitive Biases)如何扭麯戰略決策。我們將介紹一套係統性的“假設檢驗框架”,用於識彆和挑戰那些長期被奉為圭臬的行業“公理”。重點探討如何通過跨學科的視角(如社會學、符號學、未來學)來捕捉那些尚未具象化的趨勢信號。 第二章:價值的符號學與情感錨點 我們生活在一個“意義經濟”中,産品的功能性價值往往隻是入場券。真正的差異化來自於産品或服務所承載的符號價值和情感共鳴。本章將詳細闡述如何解構現有産品和服務的“意義結構”,並構建新的敘事綫。我們將引用具體的案例,說明品牌如何通過重新定義其産品的核心意義,從而在成熟市場中開闢齣全新的藍海空間。這涉及到對用戶身份認同、文化語境和社會角色的深刻理解。 第三章:生態係統視野下的“權力重構” 現代競爭不再是單對單的較量,而是生態係統間的博弈。本書提齣,成功的創新往往伴隨著對現有行業價值鏈中權力分配的重新界定。本章將聚焦於平颱化思維和網絡效應的設計,指導企業如何從生態係統的中心位置發起顛覆,確保未來的增長引擎掌握在自己手中,而非依賴於外部閤作夥伴的善意。 --- 第二部分:轉型的引擎——組織與能力的重塑 再宏偉的戰略構想,若缺乏能夠有效執行的組織結構和敏捷的文化支撐,也終將淪為空談。本部分著重於如何構建一個能夠持續自我革新的組織實體。 第四章:從職能 silos 到任務驅動的流動組織 傳統的職能部門劃分(如研發、市場、運營)雖然在效率上有所體現,但在麵對需要跨界協同的復雜挑戰時,往往成為創新的最大障礙。本章詳細介紹“任務集群(Mission Pods)”模型的構建與運作。這種模式強調快速組建、目標明確、自主決策的小型跨職能團隊,並將其與關鍵的戰略目標緊密掛鈎。我們將提供關於如何平衡流動性與組織穩定性的實用工具。 第五章:失敗的價值化:建立“高能耗”的學習機製 創新必然伴隨著失敗,但大多數企業僅停留在“容忍”失敗的層麵,而非真正地“利用”失敗。本章闡述如何將每一次偏差和失誤轉化為可復用的組織知識和結構化經驗。我們提齣“失敗復盤的結構化議程”,確保每次失敗都能係統性地影響未來的資源配置和決策路徑,從而加速組織的整體學習麯綫。 第六章:領導力的新範式:從控製到賦能的權力下放 驅動根本性變革的領導者必須放棄傳統的“指揮與控製”模式。本章深入探討瞭“僕人式領導”與“願景式引導”的結閤。成功的變革領導者需要清晰地描繪齣組織新存在的理由(Purpose),並為前綫團隊提供足夠的授權和資源,使他們能夠基於對外部環境的最新理解,自主地做齣高風險決策。我們將分析如何通過激勵機製和問責製度的設計,確保權力的下放是有效且負責任的。 --- 第三部分:實踐的錨定——持續迭代與規模化影響 戰略的終極考驗在於其能否在現實世界中持續産生影響力並被規模化復製。本部分關注如何將顛覆性的創新從概念階段成功推嚮市場,並確保其生命力。 第七章:最小可行意義産品(MVSP)的構建與驗證 在“最小可行産品”(MVP)已成常態的背景下,本書提齣必須先構建“最小可行意義産品”(Minimum Viable Significance Product, MVSP)。這個概念強調,在測試技術可行性之前,必須首先驗證我們所創造的“意義”是否與目標用戶群體的深層需求産生共鳴。本章提供瞭一套用於早期意義原型設計的工具箱,側重於定性研究和情景模擬,而非純粹的量化指標。 第八章:商業模式的適應性與動態定價 顛覆性創新往往會破壞現有的收入模型。本書強調,商業模式本身也需要具備高度的適應性。我們將探討如何設計動態的、多層次的定價策略,以適應早期采納者和主流市場的不同價值感知。案例分析將展示企業如何通過巧妙的商業模式設計(例如,從産品銷售轉嚮服務訂閱或生態係統訪問權),來加速市場滲透,並為後續的價值創造奠定基礎。 第九章:麵嚮未來的治理結構:兼顧顛覆與穩定 組織在追求顛覆性創新的同時,必須確保現有核心業務的穩定運行。本章關注“雙元化組織”(Ambidextrous Organization)的實際操作。我們將詳細闡述如何通過分離資源池、設立獨立的治理委員會以及實施差異化的績效評估體係,來有效管理“探索”(Exploration)與“利用”(Exploitation)之間的張力,確保企業能夠在維持當前盈利能力的同時,成功孵化和擴展下一代的核心競爭力。 --- 結論:規則製定者的遺産 本書旨在為那些不滿足於跟隨者地位的領導者提供一個清晰的路綫圖:如何從根本上改變競爭的規則,而非僅僅在既定的規則下做得更好。成功的企業不再是最大或最快的,而是最具意義重構能力和組織敏捷性的實體。本書提供的方法論和實踐框架,是引導企業穿越不確定性迷霧,建立起麵嚮未來的、不可模仿的競爭壁壘的關鍵指南。