具体描述
To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations.Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them. In "Subject to Change: Creating Great Products and Services for an Uncertain World", Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can - and should - use customer experiences to inform and shape the product development process, from start to finish.
用户评价
##书比较薄，内容还算不错，就是一些地方的翻译不是很白话，让人不易读懂。 书中重点强调了设计要作为公司战略，设计要以用户体验为主。 感觉本书主要讲了理念，实操和实例较少，不易执行和操作。到是适合开拓思路，拓展视野，其中柯达和苹果的例子较多，也较有代表性，值得看看...
评分##不知道是原书的表述就是这样还未点到就止，还是译者翻译上语句的问题，总是让人有一种不够酣畅的感觉。 不过此书的翻译上确实还有些需要提高的地方，但是作为设计书籍匮乏和偏主观的特点，确实需要更多这样的译者来帮助分享更多有用的知识。 这本书是在飞机上来回的两个航程...
评分##外国人写的书，逻辑思维方式和大纲完全不遵循中国人思维，不过看后用Mindject进行整理，发觉还是有些料的。 核心：企业竞争力是用户需求研究、设计、敏捷的技术开发。 围绕核心进行阐述，其中不乏绵羊理论、同理心、人因、经济理性人、定性分析、定量分析、评估式研究与生产式...
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