具体描述
To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. Instead of approaching new product development from the inside out, companies have to begin by looking at the process from the outside in, beginning with the customer experience. It's a new way of thinking-and working-that can transform companies struggling to adapt to today's environment into innovative, agile, and commercially successful organizations.Companies must develop a new set of organizational competencies: qualitative customer research to better understand customer behaviors and motivations; an open design process to reframe possibilities and translate new ideas into great customer experiences; and agile technological implementation to quickly prototype ideas, getting them from the whiteboard out into the world where people can respond to them. In "Subject to Change: Creating Great Products and Services for an Uncertain World", Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can - and should - use customer experiences to inform and shape the product development process, from start to finish.
用户评价
感兴趣的是里面的故事，比如关于柯达的故事，一个小产品在大模式里所起到的作用。理论的部分感觉比较无趣，可能是翻译的问题，希望读第二遍时可以有新的发现。
评分##其实，作者也很乱。 拿到书的第一感觉就是：薄。这比我预想的少了份厚重。当我这几天断断续续抽空读完了此书后却也觉得这薄得合理。因为当下社会生活节奏很快，难得有人能有非常多的时间用来读书。这本书却减少了我在阅读时的心理压力。简洁的目录，扁平的内容，轻松得如同在读一个人的博客。没有...
评分 评分 评分公司内部的工作论坛讨论这本书，想到自己现在公司的工作感受，有感回帖了下面的内容，现在此备份一下。 --------分割线------------------- 这本书买了已经快两年了，书的内容已经忘得差不多。 因为工作的关系，这些年看的设计的书，比单纯技术的书多得多，看多了觉得都...
评分 评分##这是一本自我读了[Don't make me think]之后，又让我心情有点沸腾的书。可能是译者与我同为射手座的关系。它让我从他的译文中我找到了共鸣。 此书从不同角度讨论了用户体验对于设计的重要性。而用户是由各色各样具有不同特质的人构成，他们不但具有形形色色的标签，而且他们也...
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